FAQ
Click to access:
What payment methods do you accept?
We accept major credit cards, PayPal, and other digital payment methods. We ensure all transactions are secure and encrypted.
Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times vary by location. Please note that overseas orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order directly on the courier's site.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you're dissatisfied with your purchase, please contact our customer service for assistance.
How do I make changes to an existing order?
If you need to make changes to your order, please contact our customer service as soon as possible. Changes may not be possible once the order is processed.
Is my personal information secure?
We prioritise your privacy and security. All personal information is encrypted and handled with strict confidentiality.
Do you offer any discounts or promotions?
We occasionally offer promotions and discounts. Subscribe to our newsletter or follow us on social media for the latest deals.
Can I provide feedback on products and services?
Yes, we value your feedback! Please leave a review on our website or contact customer service with your comments.
About Emu Oil
What is Emu Oil?
Emu Oil is a natural, highly penetrating oil known for its anti-inflammatory, anti-bacterial, and moisturizing properties. It's derived from the fat of the emu bird and contains beneficial fatty acids.
What are the benefits of Emu Oil?
Emu Oil is effective for moisturising skin, soothing chapped or dry areas, reducing inflammation in muscles and joints, and aiding in the repair of skin cells and hair follicles.
How should I use Emu Oil?
For best results, massage a small amount of Emu Oil into the affected area regularly. It can be used as often as needed and is suitable for all skin types, including sensitive skin.
Are there any side effects of using Emu Oil?
Emu Oil is non-allergenic and there have been no reported side effects. It is safe for most users; however, if you have allergies or sensitive skin, consider testing it on a small area first.
Which Emu Oil product is right for me?
Choose Pure Emu Oil for regular use on muscles, joints, and skin. For stronger needs, consider Emu Oil Plus with extra strength properties, or Emu Cream for targeted benefits.
Can I use Emu Oil with other medications?
Emu Oil can be used alongside medications but should not replace them. Always consult your doctor before changing your treatment plan.