Cookie Policy

This Cookie Policy explains how Emu Sales Ltd uses cookies and similar technologies on www.emuoilwell.co.uk.

Cookies help us operate our website and online storefront, support essential shopping and checkout functions, remember certain preferences and, where applicable, understand how the website is being used.

This Cookie Policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, smartphone or other device when you visit a website.

They are commonly used to help websites function correctly, remember information between pages or visits, maintain secure sessions and support features such as shopping baskets and checkout.

Some cookies are temporary and are deleted when you close your browser. Others may remain on your device for a set period or until you delete them.

Cookies may be set directly by our website or by third-party services used to provide certain website functions.

2. How We Use Cookies

We use cookies and similar technologies where necessary to operate our website and provide the services you request.

Cookies may be used to:

Operate the shopping basket and checkout.
Maintain secure customer sessions.
Support customer account functions.
Remember certain website or cookie preferences.
Maintain website security.
Help prevent fraud or misuse.
Support payment and checkout functions.
Maintain the technical operation and performance of the website.
Measure general website performance where optional analytics have been enabled and the appropriate consent has been obtained.

We do not currently use cookies for behavioural advertising, personalised advertising or cross-site tracking.

If this changes in the future, this Cookie Policy and our cookie consent controls will be updated accordingly.

3. Strictly Necessary Cookies

Strictly necessary cookies are required for the website and online storefront to function properly.

These may include cookies needed to:

Keep products in your shopping basket.
Allow you to move through checkout.
Maintain secure account or checkout sessions.
Remember your cookie consent choices.
Protect the website and customers against security threats.
Support payment functionality.
Provide other functions necessary for operating the storefront.

These cookies are used because they are necessary to provide the website or service you have requested.

Blocking strictly necessary cookies through your browser may prevent parts of the website from working correctly.

4. Functional and Preference Cookies

Functional or preference cookies may be used to remember choices you make while using the website.

These may include preferences relating to:

Website display or functionality.
Region or language settings where applicable.
Account or session preferences.
Cookie preference settings.

Where consent is required for these cookies, they will only be used after you have made the appropriate choice through our cookie controls.

5. Analytics and Performance Cookies

We may use analytics or performance cookies where enabled to understand how visitors use the website and to help identify technical or usability issues.

These technologies may collect information such as:

Pages viewed.
General navigation through the website.
Approximate visit duration.
Browser or device information.
Technical performance information.
General interaction with website features.

Where these cookies are not strictly necessary, they will only be used where the required consent has been obtained.

We do not currently use analytics cookies for behavioural advertising or cross-site profiling.

6. Advertising and Tracking Cookies

We do not currently use cookies for behavioural advertising, personalised advertising or cross-site tracking.

We do not currently use cookies to build advertising profiles about visitors or to track visitors across unrelated websites for the purpose of showing personalised advertisements.

If we introduce this type of technology in the future, we will update this Cookie Policy and our cookie consent controls before using it where consent is required.

7. Third-Party Cookies

Some website functions may rely on services provided by third parties.

These services may use cookies or similar technologies where necessary to provide their functionality.

Examples may include:

Payment processing.
Checkout functionality.
Fraud prevention and security.
Technical website services.
Other services required to operate the storefront.

Third-party providers may process information in accordance with their own privacy policies and legal obligations.

Where a third-party cookie is not strictly necessary, it will be subject to the appropriate consent requirements.

8. Cookie Consent and Your Choices

Where required, our website provides cookie controls that allow you to choose whether optional cookies may be used.

Depending on the cookies enabled on the website, you may be able to:

Accept optional cookies.
Reject optional cookies.
Select individual categories of optional cookies.
Change your preferences later.

Rejecting optional cookies should not prevent you from using the basic shopping and checkout functions of the website.

Simply continuing to browse the website is not treated as consent to non-essential cookies where valid consent is required.

9. Changing or Withdrawing Consent

Where you have consented to optional cookies, you may change or withdraw that consent at any time using the cookie settings or preference controls provided on the website.

Changing your preference does not affect the lawfulness of any cookie use that took place while your previous consent was valid.

10. Browser Cookie Controls

Most web browsers allow you to view, delete or block cookies.

These controls are normally available through your browser's privacy, security or website settings.

You can choose to block all cookies, but doing so may prevent essential functions such as:

Shopping basket operation.
Customer login.
Checkout.
Payment processing.
Other secure storefront functions.

Browser settings operate separately from the cookie preferences available on our website.

11. How Long Cookies Remain on Your Device

Different cookies remain on your device for different periods.

Session cookies normally expire when you close your browser.

Persistent cookies may remain on your device for a set period so that information or preferences can be recognised during future visits.

The exact duration depends on the purpose of the cookie and the service that sets it.

Where available, further information about individual cookies and their duration may be provided through our website's cookie settings.

12. Similar Technologies

This policy also applies, where relevant, to technologies that perform similar functions to cookies.

These may include:

Local browser storage.
Session storage.
Pixels.
Tags.
Other technologies that store information on or access information from your device.

Where these technologies are non-essential and require consent, they will be treated in the same way as optional cookies.

13. Security and Fraud Prevention

Some cookies and similar technologies may be used to help protect our website, customers and transactions.

These may be used to:

Detect suspicious activity.
Protect customer accounts.
Secure checkout sessions.
Help prevent fraud.
Protect against malicious or unauthorised activity.

Where such technologies are strictly necessary for security or the provision of a requested service, they may be used without optional cookie consent where permitted by applicable law.

14. Payments and Checkout

Payment and checkout services may use cookies or similar technologies that are necessary to process transactions securely.

These technologies may be used for purposes such as:

Maintaining a secure payment session.
Processing transactions.
Preventing fraud.
Confirming payment status.
Maintaining checkout functionality.

Some of these technologies may be set by the payment provider rather than directly by us.

Payment providers may also process information in accordance with their own privacy policies.

15. Changes to the Cookies We Use

The cookies and technologies used on our website may change over time as we update our storefront, introduce new features or change service providers.

If we introduce new categories of non-essential cookies or materially change the way cookies are used, we will update this Cookie Policy and, where required, our cookie consent controls.

16. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to:

Our website or online storefront.
The technologies we use.
Our service providers.
Legal or regulatory requirements.

The current version will be published on this page with an updated revision date.

17. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us.