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Return & Refund Policy

Return and Refund Policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Be in the same condition that you received it.
  • Unworn or unused, with tags.
  • In its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, please contact us using the form on our website.

Note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective or damaged.
  • You receive the wrong item.

This helps us evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom products (e.g., special orders, personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please get in touch.

Note: We cannot accept returns on sale items or gift cards.

European Union 14-Day Cooling-off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Note: It may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us.

Thank you for shopping with us!

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