Return and Refund Policy

We want you to be happy with your purchase. In addition to your statutory consumer rights, we offer a 30-day return period on most eligible products.

If you wish to return an item, please contact us within 30 days of receiving your order.

Eligibility for Returns

For a change-of-mind return under our 30-day returns policy, products must normally:

• Be unused and in the same condition in which they were received.
• Be in their original packaging.
• Have any protective, tamper-evident or hygiene seal intact.
• Include your order details or other proof of purchase.

Please contact us before sending anything back so that we can provide the appropriate return instructions.

Items returned without contacting us first may take longer to process.

Personal Care and Hygiene Products

Many of the products we sell are personal care products.

For health and hygiene reasons, sealed products that are not suitable for return once opened cannot normally be accepted as change-of-mind returns if the seal has been broken after delivery.

This does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if:

• An item is damaged or defective.
• You have received the wrong product.
• An item is missing from your order.

Please provide your order number and, where appropriate, photographs showing the problem.

If a return is necessary because of an error on our part or because the goods are faulty, we will arrange or reimburse reasonable return postage where applicable.

Your statutory rights are not affected by this policy.

UK Online Orders and Your Right to Cancel

UK consumers purchasing online generally have a statutory right to cancel an eligible order without giving a reason.

You normally have 14 days after receiving the goods to tell us that you wish to cancel. After notifying us, you normally have a further 14 days to return the goods.

Certain products are excluded from this statutory cancellation right, including some personalised or perishable goods and sealed goods that are unsuitable for return for health or hygiene reasons once they have been unsealed.

Our 30-day returns policy is offered in addition to your statutory rights and does not replace or restrict them.

Where a statutory cancellation applies, we will refund the cost of our standard delivery service where required by law. If you selected a more expensive or upgraded delivery method, any amount above the cost of our standard delivery service does not normally have to be refunded.

European Union Customers

Where applicable, EU consumers purchasing online generally have the right to withdraw from an eligible purchase within 14 days of receiving the goods, without having to give a reason.

Exceptions include certain personalised or perishable goods and sealed goods that cannot be returned for health or hygiene reasons once opened.

Customers exercising a change-of-mind withdrawal right are generally responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover that cost.

Change-of-Mind Return Postage

Unless your return is due to an error on our part, a faulty product or another situation in which we are legally responsible for the return cost, you are responsible for the cost of returning the goods to us.

We recommend using a tracked or otherwise verifiable return service, as the parcel remains your responsibility until it reaches us.

International Returns

Customers outside the UK are responsible for arranging and paying for change-of-mind return postage unless we have agreed otherwise or the goods are faulty, damaged or incorrectly supplied.

Any import VAT, GST, customs duty, clearance fee or similar charge paid directly to a foreign customs authority, postal operator or courier is separate from the amount paid to us.

We cannot normally refund taxes, duties or charges that were not collected by us. If you return an international order, you may need to contact the relevant customs or tax authority regarding any possible refund of those charges.

Unclaimed or Refused International Parcels

International customers are responsible for checking the import requirements of their destination country and for paying any applicable import VAT, GST, customs duties, clearance fees or other local charges.

If a parcel is returned to us because the recipient:

• Does not collect it from customs, a postal operator or collection point.
• Does not pay applicable import taxes, duties or clearance charges.
• Refuses the parcel without previously notifying us that they are exercising an applicable statutory cancellation right.

then the original shipping charge is non-refundable, as the shipping service has already been provided and that cost cannot be recovered.

Once the parcel has been returned to us and inspected, we will refund the value of any eligible returned goods.

If the carrier, postal operator or customs authority charges us an additional return-to-sender or handling fee, that cost may also be deducted from the refund where the customer is responsible for the failed delivery.

This section does not override any statutory cancellation rights that apply to the order.

Sale and Discounted Items

Sale and discounted products retain the consumer rights provided by law.

A product being sold at a reduced price does not remove your rights if it is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.

Any additional conditions applying to a particular clearance or promotional item will be stated where applicable.

Condition of Returned Goods

You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and suitability.

Where permitted by applicable consumer law, a refund may be reduced if the product has been handled beyond what would reasonably be necessary to inspect it and this has reduced its value.

This does not apply where a product is being returned because it was faulty, damaged or incorrectly supplied.

Refunds

Once your return has been received, we will inspect it and let you know when your refund has been approved.

Approved refunds will be issued to the original payment method.

We aim to process refunds promptly and normally within 10 business days of receiving and approving the returned goods. Where a statutory refund deadline applies, your refund will be processed within that legally required period.

Your bank, card issuer or payment provider may take additional time to credit the refund to your account after we have processed it.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us.

How to Start a Return

To request a return, please contact us and provide:

• Your order number.
• The item or items you wish to return.
• The reason for the return.
• Photographs where the product is damaged, faulty or incorrect.

We will reply with the appropriate return instructions.