Fast & Reliable Delivery Across the UK and Beyond
UK Delivery
Orders placed on working days are processed on the same day. Transit times are from 2 to 5 days.
We understand the excitement of getting new purchases, which is why we offer delivery via 24h Royal Mail Tracked Delivery, ensuring your items arrive fast.
Royal Mail
- Royal Mail Tracked - £2.99
- Free Domestic shipping for orders over £25
International Shipping
Orders from overseas are processed with the same urgency as domestic ones.
Depending on your location, transit times may vary from 5 to 14 days, but rest assured, we aim to get your order to you as quickly as possible.
- EU from £8.99*
- Rest of World from £11.99*
*The exact pricing will be visible upon checkout.
How We Handle Your Information
Your trust is paramount to us. Here's how we respect your privacy and handle your information:
- When you place an order, we collect only the essential information. We do not keep any of your credit card details.
- Your information is stored for the sole purpose of tracking and processing your order. We maintain strict confidentiality and never share your details with other companies.
Commitment to You
At The Emu Oil Well, our commitment to exceptional customer service is at the heart of everything we do! Our shipping policy is designed to provide you with a fast, reliable, and hassle-free shopping experience. Should you have any questions or need further assistance, our customer service team is always here to help.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.