Shipping

Shipping & Delivery Policy

We dispatch orders from the United Kingdom and offer tracked delivery to eligible international destinations. Delivery services and postage charges depend on your destination and the packed weight of your order.

UK delivery

Standard tracked £2.99. Free on eligible retail orders over £25.

International delivery

Tracked postage by country and packed weight. Exact price at checkout.

Order processing

We aim to dispatch most in-stock orders placed before 1 pm on a UK working day on the same day. Later orders, weekend orders and orders placed on UK public holidays are normally processed on the next working day. Larger, wholesale or pre-order purchases may take longer. Delivery estimates begin after dispatch.

UK delivery

Standard tracked delivery: £2.99 for eligible orders below the free-delivery threshold.
Free standard delivery: eligible retail orders over £25.
Estimated arrival: approximately 2–5 working days after dispatch.

Some wholesale, oversized or unusually heavy orders may have a separate delivery charge, shown before payment or agreed with us.

International delivery

International shipping is priced for the specific destination and total packed parcel weight. We generally use Royal Mail International Tracked services and their heavier-parcel equivalents when available.

Delivery service	Estimated after dispatch
International Tracked Delivery / Heavy Parcel	5–14 working days
International Tracked Delivery / Heavy Parcel – Duties Paid	5–12 working days

Delivery times are estimates, not guarantees. Customs and local carrier delays can occur. Available methods and exact charges are confirmed at checkout. If no method appears for your address or order weight, please contact us.

Important: United States orders — telephone number required

Customers ordering from the United States must provide a valid contact telephone number, preferably a mobile number, together with their delivery address and email address. Duties Paid shipping service requires contact details for customs and delivery processing.

We cannot dispatch a US order until we have a valid telephone number. Missing or incorrect details mean we must hold the order and contact you, which may delay dispatch and delivery. Please check your details at checkout.

Import duties, taxes and customs

DUTIES PAID
Where checkout says “Duties Paid”, we arrange the applicable prepaid customs service. Charges covered by that service are handled through the carrier. Exceptional charges outside its coverage may still occur.

DUTIES UNPAID
Where the service does not say “Duties Paid”, import VAT/GST, customs duty and carrier clearance charges may be collected from the recipient on arrival. These are separate from checkout postage.

A 0% tax charge at international checkout does not necessarily mean import taxes or customs fees have been paid.

Countries using Duties Paid services (where available)

EU PDDP: Austria, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Spain, Sweden.

EU Tracked Priority DTP: Belgium, Croatia, Czechia, Greece, Hungary, Latvia, Lithuania, Poland, Romania.

Other Duties Paid destinations: Norway, Switzerland, United States (48 contiguous states and Washington DC only).

Countries using Duties Unpaid services (where available)

Non-EU Europe: Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Iceland, Liechtenstein, Moldova, Montenegro, North Macedonia, Serbia, Ukraine.

Canada, Middle East, Asia and Australasia: Canada, Saudi Arabia, United Arab Emirates, Australia, China, Hong Kong, Japan, New Zealand, Singapore, South Korea.

These country groups describe intended services where shipping is offered at checkout. Availability depends on the address, parcel weight and current carrier coverage.

Tracking and delivery updates

We send a dispatch confirmation and tracking information when the order leaves us, where the selected service supports it. Tracking events may take time to appear or update.

Addresses, customs and undelivered parcels

Please provide an accurate address, postcode, email and telephone number. If a parcel is returned because of an incorrect address, an unclaimed delivery or unpaid recipient charges, we will explain the available options when its status is known. Reasonable costs may apply where legally permitted. Your statutory rights are unaffected.

Wholesale and larger orders

Wholesale, bulk, oversized and unusually heavy orders may require an individual shipping quotation or different arrangements. We will confirm additional shipping costs before dispatch.

Returns and contact

For returns, faulty items or incorrect orders, see https://emuoilwell.co.uk/return-refund-policy/. For shipping queries, contact https://emuoilwell.co.uk/contact-us/ and quote your order number where available.