About Emu Oil
What is Emu Oil?
Emu Oil is a natural, highly penetrating oil known for its anti-inflammatory, anti-bacterial, and moisturizing properties. It's derived from the fat of the emu bird and contains beneficial fatty acids.
What are the benefits of Emu Oil?
Emu Oil is effective for moisturising skin, soothing chapped or dry areas, reducing inflammation in muscles and joints, and aiding in the repair of skin cells and hair follicles.
How should I use Emu Oil?
For best results, massage a small amount of Emu Oil into the affected area regularly. It can be used as often as needed and is suitable for all skin types, including sensitive skin.
Are there any side effects of using Emu Oil?
Emu Oil is non-allergenic and there have been no reported side effects. It is safe for most users; however, if you have allergies or sensitive skin, consider testing it on a small area first.
Which Emu Oil product is right for me?
Choose Pure Emu Oil for regular use on muscles, joints, and skin. For stronger needs, consider Emu Oil Plus with extra strength properties, or Emu Cream for targeted benefits.
Can I use Emu Oil with other medications?
Emu Oil can be used alongside medications but should not replace them. Always consult your doctor before changing your treatment plan.
FAQ
What payment methods do you accept?
We accept major credit cards, PayPal, and other digital payment methods. We ensure all transactions are secure and encrypted.
Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times vary by location. Please note that overseas orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order directly on the courier's site.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you're dissatisfied with your purchase, please contact our customer service for assistance.
How do I make changes to an existing order?
If you need to make changes to your order, please contact our customer service as soon as possible. Changes may not be possible once the order is processed.
Is my personal information secure?
We prioritise your privacy and security. All personal information is encrypted and handled with strict confidentiality.
Do you offer any discounts or promotions?
We occasionally offer promotions and discounts. Subscribe to our newsletter or follow us on social media for the latest deals.
Can I provide feedback on products and services?
Yes, we value your feedback! Please leave a review on our website or contact customer service with your comments.
Shipping Policy
UK Delivery
Orders placed on working days are processed on the same day. Transit times are from 1 to 4 days.
- Royal Mail Tracked - £2.99
- Free domestic shipping for orders over £25
International Shipping
Orders from overseas are processed with the same urgency as domestic ones.
Depending on your location, transit times may vary from 5 to 14 days, but rest assured, we aim to get your order to you as quickly as possible.
- EU from £8.99*
- Rest of World from £11.99*
*The exact pricing will be visible upon checkout.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time frame includes:
- 5–10 business days for transit to us
- 3–5 business days for us to process your return
- 5–10 business days for your bank to process the refund
If you need to return an item, please Contact Us with your order number and product details. We will respond quickly with instructions for how to return items from your order.
Privacy and Information Handling
We respect your trust and handle your information responsibly:
- We collect only the essential information when you place an order.
- We do not store your credit card details.
- Your information is stored solely to track and process your order.
- We maintain strict confidentiality and do not share your details with other companies.
Terms of Service
General Terms
This website is operated by Emu Oil Well. Throughout the site, the terms "we," "us," and "our" refer to Emu Oil Well. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service:
Section 1: Online Store Terms
You represent that you are at least the age of majority in your region, or have permission to use the site. You may not use our products for unauthorized or illegal purposes. A breach of these terms will result in immediate termination of service.
Section 2: General Conditions
We reserve the right to refuse service to anyone at any time. Your content may be transferred unencrypted over networks. You agree not to exploit any part of the Service without written permission.
Section 3: Accuracy of Information
We are not responsible if information on our site is inaccurate, incomplete, or outdated. It is your responsibility to monitor changes to our website.
Section 4: Modifications to Service and Prices
Prices and services are subject to change without notice. We are not liable for any modifications or discontinuation of the Service.
Section 5: Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 6: Governing Law
These Terms of Service are governed by the laws of Cyprus.
For the full Terms of Service, please contact us or review updates on this page.
Shipping Policy Click Here
Return & Refund Policy Click Here
Privacy Policy Click Here
Cookie Policy Click Here
Terms of Service Click Here